Refund Policy

We want every family to love their stories. If something isn't right, we'll fix it — and when a refund is the right fix, we make it easy. Payments are processed by Paddle as merchant of record; refunds are returned to your original payment method.

Story packs (one-time purchases)

• Unused credits: full refund within 14 days of purchase, no questions asked.
• Partially used packs: within 14 days we refund the unused credits at the per-story rate of your pack.

Subscriptions

• You can cancel anytime; access continues to the end of the paid period and no further charges are made.
• If you cancel within 14 days of a new subscription or renewal and haven't used the period's stories, we refund that payment in full.
• Duplicate or accidental charges are always refunded in full.

Quality promise — likeness guarantee

Our heroes are AI-generated from your child's photo. If a hero clearly doesn't resemble your child, recreate it for free — and if it still misses after a retry, contact us within 14 days and we'll refund the affected purchase. The same applies to a story that failed to generate: it never consumes a credit, and if it did, we restore it.

How to request a refund

Email info@curiowitty.com from your account email with your order reference (in your Paddle receipt). We respond within 2 business days, and approved refunds are issued by Paddle within 5–10 business days depending on your bank.

Statutory rights

Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country (including the EU's 14-day withdrawal right, which the rules above are designed to meet or exceed).